Virtual Appliance unresponsive

By dash Date 2009-12-02 14:48

Hi (Mike?),

Recently, I installed SeaDAS Virtual Appliance 5.4 on my laptop and I liked it very much. It was running just fine until yesterday when I left my laptop unattended while VA 5.4 was running. From yesterday evening onwards whenever I am trying to use, it has become unresponsive. None of the buttons at the bottom of the VA desktop work. One thing I am able to do is close the VM Ware and open it again, but it doesn't change the unresponsiveness.

Is it a rare problem?

Thanks so much for your time.
regards,
Dash

By mike Date 2009-12-02 16:32

Hello Dash! I haven't heard of this before but you should be able to reboot the virtual Linux system to get things working again. In the top menu bar of the VMware player, select VMware Player->Troubleshoot->Power Off and Exit. This will shutdown the virtual machine. Then restart VMware Player and load SeaDAS VA and your machine should boot into a working state again. Let me know if you have any problems..

By dash Date 2009-12-02 18:29

Hi Mike,

I restarted it as you said and it works fine now. Thank you very much.

Nice to hear from you after long. I hope you are doing very well!
regards,
Dash

By mike Date 2009-12-02 18:57

Ok great, hope you're doing well too Dash.

By WhiteG Date 2009-12-02 21:50

I've seen this a few times, and it seems to be associated with errors from iastor.sys (look in the event log to see if you have them at the time you tried the SeaDAS VM). I first saw this on a Dell desktop, and searching for the error on the Dell support site gave me a link to an update from Intel. A Toshiba laptop had the same problem. I think the update was on Toshiba's site, but I'm not sure. Laptops often need vendor and model -specific drivers.

By dash Date 2009-12-03 04:55

Hi George,

Thanks. My laptop is a Lenovo. I checked in the logs but I guess it saves the most recent ones. Unfortunately, it doesn't have the logs of before the reboot when I was having that problem. If something like this happens again, I will post here.

thank you,
Dash

By WhiteG Date 2009-12-03 11:26

You might want to check the lenovo site to see if they have an update for your machine. There may be a setting to preserve event logs -- I'm a reluctant Windows user, but on the machines at work the event logs record the entire lifetime of the system back to the day the install was done.

By dash Date 2009-12-03 15:01 Edited 2009-12-03 15:04

Thanks George. I want to make sure I am looking at the right place for the logs. For your info., I am looking at the seadasva54 directory (created after the seadas installation, where all the seadas installations sits).When you said to look at the event logs, did you mean to look at the seadasva directory? I have four log files there and all of them start their records from Dec 02 Noon, where as this problem started on Dec 01 evening to Dec 02 morning. Do you think the reboot (with VM>power>power off and exit) would have cleared all the logs from before?

By WhiteG Date 2009-12-03 20:41

The logs you want to check are the ones maintained by Windows. There is a program called "Event Viewer" that displays the logs. I don't recall which log had the errors, but they were flagged with a highly visible mark, so quite easy to find once you have a log open in the viewer.